The ER nurse will see you in just a minute … seriously

Stone Oak billboardNext time you’re at U.S. Highway 281 and Evans Road, look up and be amazed.

Methodist Stone Oak Hospital administrators are so confident in the emergency room service that it is posting the wait time on an electronic billboard and at its Web site StoneOakHealth.com.

Wait times are often as short as one minute and less than 15 minutes even during busier times of the day. There’s been a lot in the news lately about long wait times in ER’s all over the country for non-life threatening illnesses, but the new Methodist hospital is bucking the trend.

The hospital, which opened in March, offers a full-service emergency department with 28 exam rooms and a staff of physicians all board certified in emergency medicine. The emergency department features Fast Track emergency care which treats patients according to the severity of their condition, not the time of arrival.  A triage nurse evaluates the patient to determine if Fast Track is appropriate for the presenting medical condition or if a higher level of care is needed. Through the Fast Track program, patients can receive prompt diagnosis and treatment for non-critical illnesses and injuries such as colds, flu, sprains, minor injuries, rashes, simple cuts and others.

Dean Alexander

Dean Alexander

“Our emergency room is another example of our high tech, high touch focus,” said Dean M. Alexander, CEO of Methodist Stone Oak Hospital. “We have the latest equipment and specially trained staff so that quality emergency care is available to everyone at any given time. We have a lot of growing families in the surrounding neighborhoods and knowing that emergency care is available to them in a timely manner is important to them.”

The wait time from the emergency department admitting window to a station in the emergency room is posted on the hospital Web site. When the Web site is updated every four hours, the digital billboard also is updated.

— SA Health

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